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Strategic advisory service engagements for companies building or rebuilding the infrastructure behind customer experience, AI adoption, and organizational change. Engagements are structured around specific outcomes — a defined operating model, a deployed AI program, a change initiative with measurable adoption — not open-ended retainers.
Work spans five areas:
CX strategy
Responsible AI implementation
Operating model design
Organizational change management
Digital transformation
Clients are typically mid-market companies navigating a transition: a new CX platform going live, an AI initiative that needs governance and structure before it scales, or an operating model that hasn’t kept pace with how the business has grown.
Delivered by Brett Sharp, with 25 years of experience building customer experience infrastructure and leading enterprise AI deployments across financial services, technology, and professional services.
Engagements start at $5000. Each engagement is scoped, estimated, and approved in writing before scheduling begins. A deposit is required to confirm your place on the calendar.
Strategic advisory service engagements for companies building or rebuilding the infrastructure behind customer experience, AI adoption, and organizational change. Engagements are structured around specific outcomes — a defined operating model, a deployed AI program, a change initiative with measurable adoption — not open-ended retainers.
Work spans five areas:
CX strategy
Responsible AI implementation
Operating model design
Organizational change management
Digital transformation
Clients are typically mid-market companies navigating a transition: a new CX platform going live, an AI initiative that needs governance and structure before it scales, or an operating model that hasn’t kept pace with how the business has grown.
Delivered by Brett Sharp, with 25 years of experience building customer experience infrastructure and leading enterprise AI deployments across financial services, technology, and professional services.
Engagements start at $5000. Each engagement is scoped, estimated, and approved in writing before scheduling begins. A deposit is required to confirm your place on the calendar.