Our consultants merge battle-tested frameworks with real-world grit. We dive deep and pinpoint hidden profit zones. Then we build roadmaps that move fast and hit hard. From scaling ops to sharpening launches, we transform hesitation into momentum.

Brett Sharp's career began in market research, where he learned early on the value of obtaining robust customer insights as a growth driver for achieving company success. He moved into customer experience strategy when the discipline was still being defined, building advisory practices before most organizations had a dedicated CX function. Twenty-five years on, that research foundation runs through everything he does. He holds a Master's in Marketing Research from Southern Illinois University and a Bachelor's in Business Administration from Fort Lewis College. 

Brett is the founder and principal CX Strategist for Poros Advisory LLC. He's also a contributing author to the CXPA's Customer Experience Book of Knowledge (first edition), serves as a peer review judge for the USA CX Awards, and holds a CX-PRO certification. He currently serves on the Technology Association of Georgia (TAG) CX Society advisory board and is writing a book on human-first responsible AI, the newest terrain where most organizations are still finding their footing.